Refund policy
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support info@vikingoath.com and we will do our best to help you out!
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund. You are entitled for a refund if the item is:
- Broken
- Defective
- Doesn't match the description
- Never arrived
To start a return, you can contact us at info@vikingoath.com. If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at info@vikingoath.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vikingoath.com.
Shipping Fees for return items
If the product you received has quality problems, you can get the right to return it free of charge, otherwise the buyer needs to pay the return shipping costs.
Exchanges & Replacements
If the item you’ve received is damaged or defective, we can arrange an exchange for you. If you want to exchange your item(s) because of the wrong size, please send us an email at info@vikingoath.com